FAQ Policy Page

Last updated: Today

How long does shipping take?

Orders are usually processed within 1–3 business days. After dispatch, delivery usually takes 3–7 business days.

The total estimated timeframe is 4–10 business days from placing your order.

Business days are Monday to Friday, excluding public holidays. Delivery estimates may vary due to carrier delays, customs clearance or busy sale periods.

Where do you ship from?

Some orders are shipped directly from our suppliers, including suppliers located overseas in China.

Direct supplier shipping avoids the additional step of sending products to us before forwarding them to you.

Do you offer free shipping?

Yes, we offer free shipping across Canada, unless otherwise stated at checkout.

Do you offer returns?

Yes, we offer a 30-day money-back guarantee, subject to the conditions and exclusions in our Returns and Refund Policy.

To request an eligible return, contact info@jennifer-beau.com within 30 days of receiving your order.

For change-of-mind returns, return shipping is at your expense and is not covered by the guarantee.

How do I start a return?

Email info@jennifer-beau.com with:

1. Your name and order number

2. The email address used at checkout

3. Your reason for returning the item

4. Clear photos, where possible, if the item is damaged, faulty or incorrect

Please contact us before sending anything back. We will provide the return instructions and correct address.

Who pays for return shipping?

For change-of-mind returns, including an unsuitable size or an unwanted item, you are responsible for arranging and paying for return shipping.

The return address may be in China. International return shipping can be expensive, so please consider this before purchasing.

For faulty, damaged or incorrect items, contact us before arranging a return so we can explain the appropriate shipping arrangements.

These conditions do not limit your rights under applicable Canadian consumer protection law.

Does my return need tracking?

Yes. For returns under our voluntary return policy, please use a tracked shipping service and email us the tracking details.

Keep your proof of postage until your return has been resolved.

When will I receive my refund?

For returns under our voluntary policy, we normally process refunds after the returned item has been received, inspected and approved.

We will notify you by email and issue the approved refund to your original payment method. Your bank or payment provider may need additional time to post it.

Any refund deadlines required by applicable law will still apply.

What if my item is faulty, damaged or incorrect?

Please email info@jennifer-beau.com as soon as reasonably possible.

Include your order number, a description of the issue and, where possible, clear photos of the item and packaging.

We will review the issue and work with you on an appropriate solution. Your statutory rights are not limited by our voluntary 30-day return period.

How can I contact you?

For help with your order or any other question, email:

info@jennifer-beau.com

We’re happy to help.

Jennifer & Beau